For International Customers

对于国际客户

 Notice 

We are unable to ship new items of below brands internationally.

Fender, Gibson, PRS (Paul Reed Smith), C.F.Martin, Kamaka Ukulele, Fishman, Orange, etc.

Other than the above brands, there are items that cannot be shipped internationally. If you have any questions, please contact us at the email below.

E-mail: sales@kurosawagakki.com

 How to Order 

For ordering and enquiring, please send us an e-mail to below e-mail address for international customer.

E-mail: sales@kurosawagakki.com

sending with URL of item page is much helpful.
We will let you know availability and any information that you request.

Our office is closed on weekends and National Holidays.
We try to reply within a few days, however, replies may delay due to high volume of enquiries e-mails. Please kindly wait with patience in that case.
We would appreciate your understanding.

 Payment Method 

We accept bank wire transfer and PayPal. Credit card payment is not acceptable for international shopping.
Please make payment AFTER receiving our email about total price and availability.
All payments must be received in Japanese Yen.


Bank Wire Transfer
Bank charge JPY 4,500 is required for bank wire transfer payment.Please note that we are unable to receive your payment if applicant fails to pay this bank charge.

Our Bank Information

RESONA BANK
IKEBUKURO BRANCH 1-21-5 MINAMI IKEBUKURO, TOSHIMA-KU, TOKYO, JAPAN


SWIFT CODE: DIWAJPJT
Acount Code: CURRENT DEPOSIT
Acount No.: 0810511
Account Holder: T.Kurosawa & Co., Ltd. (or T.Kurosawa and Co., Ltd.)


If you are sending via WISE, please enter the following information when putting the recipient details.
Recipient type: Business
Full name of the account holder: カ)クロサワガッキテン
Account type: 当座 (Touza)

Paypal
We announced PayPal payment link once total price is set.
Handling fee will be charged for PayPal payment.
Please note that items can be shipped to the address on your PayPal account ONLY. If you would us like to ship to other address than your PayPal account, please make payment via bank wire transfer.

 Shipping 

ITEM (For 1 piece) ASIA (East, Southeast, South Asia) Europe (Unable to ship to Russia) North America Oceania, Middle East South America,
Africa
Compact Effect Pedal, Accessories 4,000 6,000 5,500 7,000 9,000
Flute 5,500 9,000 7,500 12,000 15,000
Ukulele (Soprano, Concert) 9,000 16,500 15,000 22,500 27,000
Violin, Tenor Ukulele 13,000 22,500 18,000 30,000 35,000
Electric Guitar (w/soft case & normal shape) 25,000 43,000 40,000 45,000 52,000
Acoustic Guitar&Electric Bass Guitar&Hollow Body Guitar&Electric Guitar (w/hard case, metal guitar) 30,000 48,000 45,000 53,000 68,000
Alto Saxophone 18,000 28,000 26,000 38,000 52,000
Tenor Saxophone 25,000 38,000 36,000 48,000 62,000

Price above is listed as a guide. Shipping cost depends on the product. We will give you final price by mail.

 Store Policy 

Price
All prices on our website are listed in Japanese Yen (JPY).
Please note that all prices include 10% consumption tax, which will be deducted for international orders.

Colors & Specifications
Colors may appear different depending on lighting conditions or display settings.
Specifications listed on our website are subject to change without notice.
We do not accept returns for any reasons related to color or specifications.

Warranty
Warranty is valid only in Japan.

Returns
If the product is defective or incorrect, please contact us within 7 days of receiving the item.
Please do not discard the product, packaging, or manuals.

 FAQ 

: What shipping methods do you use?
A: We ship via FedEx or EMS. If you prefer another shipping method, please let us know.

: What if items are damaged when they arrive?
A: All shipments are insured. Depending on the extent of the damage, we will issue a full or partial refund. Please keep all packaging, manuals, and the items, and contact us within 7 days of receiving your order.

: Do you provide tracking for shipments?
A: Yes. Tracking is available for all shipments.

: Will import taxes be charged at customs? If so, how much will they be?
A: No taxes are charged in Japan; however, you may be required to pay import duties and taxes in your country. These charges vary by country. For more details, please contact your local customs office.

: Can you undervalue the declared value for customs?
A: No. We are required to declare the correct value on the invoice.

: Can you ship instruments made with Brazilian rosewood overseas?
A: No. We are unable to ship such items overseas due to CITES regulations.

If you have any other questions, please contact us at sales@kurosawagakki.com

 About Us 

Company name: T.KUROSAWA CO.,LTD.
Foundation: 1967
Capital fund: 100,000,000 JPY
Sales amount: 13,000,000,000 JPY (February 2026)
Employee number: 322 (February 2026)
Business contents:
-Retail sales of musical instruments
-Developing and manufacturing of private brand products
-Online sales
-Retail sales of used musical instruments
-Import of musical instruments and other related products
Category: Violin, cello, contrabass, guitar, bass, digital piano, wind and brass instruments,books, scores, and other related products.

 Contact Us 

For Customers
 E-mail: sales@kurosawagakki.com
 Telephone: +81-3-5911-3661
 Address: 3-36-1, Takada, Toshimaku, Tokyo, Japan 171-0033