Japan 's most favorite and recommended retail chain of stores now launched one big online store!!
Our stores are mainly located in central Tokyo area.

For International Customers: sales@kurosawagakki.com
For International Dealers: t-kurosawa@kurosawagakki.com

Please read the following tips before sending us your inquiry.

◆Please be noted: We try our best to update our used inventory listings.
But sometimes, posted items are sold by the time you send us your inquiry.

◆If there is a specific item you are looking for and do not see it on our site, please let us know via e-mail and we will try to locate it for you.

◆If you are interested in our USED Inventory, please visit our web pages.
http://www.kurosawagakki.com/

◆If you would like to sell your instruments, please visit our stores near you.
We do not buy customers’ instruments online.

◆If you would like your items to be repaired or modified, please visit our stores near you. We do not take any of these requests online.

◆For any other inquiries, please feel free to send us an e-mail.

We are looking forward to serving you online.

Thank you very much!!.

<FAQ>

　Q) What country are you in?
　A) We are located in Tokyo Japan .

　Q) Do you ship worldwide?
　A) Yes, we do.

　Q) How much is the shipping, and what transportation do you use?
　A) Shipping cost depends on the weight and location. We use EMS (International Express Post service). You can also track and trace your package(s) at the tracking web site provided by the international postal service (left).

→TO TRACK YOUR EMS SHIPMENT

　Q) What method of payments do you accept?
　A) We accept bank wire transfer only.

     If you would like to pay by credit card, we require two identifications in which your address is written to be sent by FAX or in PDF files.

Mail:  sales@kurosawagakki.com          FAX: +81-3-3986-3131

【Step1】
Please send us an e-mail to sales@kurosawagakki.com and make sure the product is available.

　We will provide following information in reply.

・Availability / Next delivery time
・Price for international customers (without 5% Japanese consumption tax)
・Cost of shipping with insurance & our handling

● Please write brand and model name in the title of the mail.
● Please write in Japanese or English.
● It may take a few days to reply.

【Step2】
If the product is available and you would like to purchase it, please mail us your full name, telephone number, address, "ship to" address.

We will send you an invoice.

● Order will not be confirmed until the invoice is sent. Please note that the product may be sold out before the order is confirmed.

【Step3】
Please check the invoice and make the bank wire to the account below within 3 days from the date of receipt of our e-mail.

Or please let us know when you are going to make the bank wire.

RESONA BANK
Ikebukuro Branch
1-21-5 Minami Ikebukuro, Toshima-Ku,
Tokyo , Japan

SWIFT Code: DIWAJPJT
Account code: Current Deposit
Account Number: 0810511
Account Holder: T. KUROSAWA & CO., LTD.
              3-27-1 Takada, Toshima-Ku,
              Tokyo , 171-0033, Japan

Customer/Applicant needs to pay all bank charges.

→See FAQ for credit card payment.

【Step4】
After receiving the funds, we will inspect the product and send it.
We try to send the products within 2 days from the date of receipt of the funds.

ABOUT OUR WEBSITE

PRICES: All the list prices on our website are in Japanese currency "Yen (JPY)".
Click here for Exchange Rates for your convenience

LANGUAGES: We have used automatic translator for some parts of our website.
Our staff may use automatic translator for e-mails.
Some phrases might have been mistranslated.

ADD TO CART: Please do not use “Add to Cart” on our website for international shopping.

COLORS & SPECS OF THE PRODUCTS: Colors may look different on our website or catalogs, etc. This cannot be a reason for returns.

Specs of the products are subject to change without maker’s notice.

MAKER’S WARRANTY: Maker’s Warranty is limited inside Japan .

CANCELLATION: Once the order is confirmed, we do not accept any cancellation.

RETURN: Everything is inspected and adjusted before shipping.

Thinkable reasons for return are Initial Malfunction and Mis-delivery.

In those cases, please let us know within 7 days from the date of receipt.

If the product was damaged during the transportation, please contact the forwarder and report the damage. Also, please take some pictures of the damage, keep everything and let us know.